Our aim is to ensure a fair, transparent, and satisfactory experience for all users of our platform, where a variety of vendors offer their drone services. Below, we outline the key aspects of our refund policy, reflecting best practices for ecommerce platforms.
1. Vendor-Specific Refund Policies
Each vendor on Flyby Direct operates with their own refund policy. We encourage you to review these policies before booking a service, as they play a crucial role in determining the terms under which a refund might be applicable. These individual policies are crafted to reflect the nature of the specific services offered by each vendor.
2. Payout Holds Until Job Completion
To ensure fairness and accountability, Flyby Direct holds the payout to vendors until the job is confirmed as completed. This practice is in place to safeguard your interests and ensure that services are delivered as per the agreed terms. Only upon successful completion of the service, as agreed between you and the vendor, are the funds released.
3. Working with Vendors for Service Redo
In instances where you are not fully satisfied with the service provided, we highly recommend working directly with the vendor to get the job redone. This approach often leads to a more favorable outcome, ensuring that the service meets your expectations. Our platform facilitates communication between you and the vendor to resolve such issues amicably.
4. 30-Day Refund Request Window
If a service does not meet the agreed-upon standards and a redo is not feasible, you can request a refund. Please note that refund requests must be submitted within 30 days of the service completion date. This time frame allows for a reasonable period to evaluate the service and decide if a refund is necessary.
At Flyby Direct, we are committed to ensuring that your experience with our vendors is positive and satisfactory. If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact us.